Reno Wise (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly and transparently.

 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

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1. Who we are

Reno Wise provides independent bathroom design and renovation guidance services.

Contact:
Email: info@reno-wise.com.au
Website: www.reno-wise.com.au

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2. What information we collect

We may collect personal information that you voluntarily provide, including:

• Name and contact details (such as email address)

• Information submitted via website forms

• Photos, measurements, and project details you share for consultation purposes

• Communication records (emails or messages sent to us)

• Payment-related information (processed securely by third-party providers — we do not store card details)

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3. How we collect information

We collect information when you:

• Submit a form on our website

• Request or purchase a service

• Email or communicate with us directly

• Provide photos, measurements, or project information for a consult

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4. How we use your information

We use your information to:

• Provide renovation guidance and advisory services

• Prepare for and deliver consultations

• Communicate with you about your enquiry or services

• Manage bookings, payments, and administration

• Improve our services and website experience

We do not sell or rent your personal information.

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5. How your information is stored

Your information is stored securely using trusted platforms, including:

• Wix (website hosting, forms, and payments)

• Email and document tools used for client communication and service delivery

Access to your information is limited to us and is only used for legitimate business purposes.

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6. Third-party services

We use trusted third-party services to operate our business and deliver our services, including:

• Wix – for website hosting, forms, and payment processing
• Asana – for internal project and workflow management
• Microsoft Outlook – for email communication with clients

These service providers handle information in accordance with their own privacy and security policies. We only use third-party services where reasonably necessary to deliver our services.

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7. How long we keep your information

We retain personal information only for as long as necessary to provide services, meet legal obligations, or maintain business records.

You may request deletion of your information at any time, subject to legal and record-keeping requirements.

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8. Your rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

To make a request, please contact us at info@reno-wise.com.au.

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9. Cookies and website analytics

Our website may use basic cookies or analytics tools provided by Wix to improve functionality and user experience. These do not identify you personally.

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10. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

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11. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Reno Wise
Email: info@reno-wise.com.au